Privacy Policy
1. Our Commitment to Your Privacy
Arvo Fx ("we," "us," "our") is committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, trading platforms, and services. By accessing our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide you with our financial services and to comply with legal and regulatory obligations, we collect the following types of information:
2.1. Personal Identification Information
This includes data you provide during the account registration and verification process, such as:
- Full Name, Date of Birth, and Nationality.
- Residential Address and Contact Information (Email, Phone Number).
- Government-issued identification documents (Passport, National ID, Driver's License) for Know Your Customer (KYC) purposes.
2.2. Financial Information
To assess your suitability for our products and to process transactions, we collect:
- Information about your income, wealth, and trading experience.
- Bank account details, e-wallet information, and credit/debit card numbers.
- Trading account transaction history.
2.3. Technical & Usage Data
When you interact with our website and platforms, we automatically collect:
- IP address, browser type and version, device information, and operating system.
- Website usage data, including pages visited, time spent, and links clicked.
3. How We Use Your Information
Your personal data is used for the following primary purposes:
- To Provide and Manage Services: To open, operate, and manage your trading account, process deposits and withdrawals, and execute trades.
- For Regulatory Compliance: To verify your identity as required by Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
- To Improve Our Services: To analyze usage data to improve our website, platforms, and product offerings.
- For Communication: To send you important account information, technical notices, security alerts, and support messages.
- For Marketing: To inform you about products, services, and promotions that may be of interest to you. You can opt-out of marketing communications at any time.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
- Service Providers: With companies that provide essential services to us, such as payment processors, identity verification services, and platform technology providers.
- Regulatory Authorities: With law enforcement, financial authorities, and other government bodies as required by law or to comply with legal proceedings.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets, your data may be transferred.
5. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include SSL encryption for all data transmission, secure server infrastructure, firewalls, and strict internal access controls.
6. Your Legal Rights
Depending on your jurisdiction, you have certain rights regarding your personal data, including:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to rectification: You can request that we correct any inaccurate or incomplete data.
- The right to erasure: You can request that we delete your personal data, subject to our legal and regulatory retention requirements.
- The right to restrict processing: You can request that we limit the processing of your data under certain conditions.
- The right to object to processing: You can object to our processing of your data for marketing purposes.
To exercise any of these rights, please contact our support team or Data Protection Officer.
7. Cookie Policy
Our website uses cookies to enhance user experience, analyze site traffic, and for marketing purposes. For detailed information on the cookies we use and how you can manage them, please see our full Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer at:
Email: privacy@arvofx.com